As one of the leading tuition agencies in Singapore, we provide clear guidelines about our service policies below:

Service Guarantee:

If you are not happy with the newly engaged tutor, please let us know within 2 lessons after the commencement of 1st lesson. We will replace another tutor for you without charging any agency fee for the 1st tutor. However, you may need to pay for the 2 lessons to the 1st tutor. Pls note that it is not possible for us to guarantee the quality of tuors or whether they can commit to tutoring the student for a long time.

Payment of Tuition Agency Fee:

Gradtutors.com will collect a one time agency fee from the student after the 1st lesson has commenced. This amount will be 50% of tutors' agreed salary (for 1 salary period) with the student. This fee is merely a deduction from the tutor's salary, there is no additional charges collected from the student side.

Example:

1 salary period consist of (4 lessons x 2 hours/lesson), with tuition fee = $20/hr

Tuition agency fee = 50% x (8 hours x $20) = $80

Payment Modes:

1) Cheque Deposit - Payee Name: EDLink Services Pte Ltd [You may drop the cheque into any DBS/POSB quick cheque deposit box]

After that, please email us the date that you drop the cheque so that we can identify you as the payer. Please indicate DBS Current A/c No: 012-900905-9 on the back of the cheque. Please do not drop into other bank's deposit box.

2) ATM / Internet Banking - DBS Current A/c No: 012-900905-9, Branch code: 012 (Harbourfront branch)

a) Internet Transfer - Please indicate your name as given to us or your request ID so that we can identify you as the payer

b) ATM Transfer - Please email us the date paid, scanned copy and transaction reference number so that we can identify you as the payer

*All payments should be made to the company and not to any individual./ Or  All payments should be made to EDLink Services Pte Ltd  and its DBS Current A/c No: 012-900905-9. We do not ask for payment to any individual account. Please email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it if there is any request for payment to any personal accounts.

Additional Notes:

1) The tutor is required to call you to confirm the details of the assignment before the start of the lesson. Should you fail to hear from the tutor, please let us know.
2) The tutor is required to bring along his/her NRIC & original educational certificates for your verification.
3) Please get back to us by the 2nd lesson to provide feedback on the performance of the tutor.
4) We will collect the agency fee from the tutor if he/she does not turn up for the assignment.

Disclaimer:

Due to a large number of tutors who registered with us, we are unable to guarantee that every tutor profile on our website is accurate . However, we would inform every tutor to bring along their NRIC and original educational certificates for the requestor to verify on the first lesson, so that the requestor is assured that the tutor has the qualifications that he/she claims.