Below are some commonly asked questions by tutors. Some questions are not frequently asked but tutors may encounter.

(1) Pre Registration FAQ

Is tutoring career suitable for me?

We have heard from the media that tutor can earn a million dollar each year giving tuition full time [but do not be mistaken, Gradtutors is really a small business]. Tutoring can also be rewarding if you are keen about educating the next generation who will shape the future.

Is it worth my time & effort to register with Gratutors?

While we cannot guarantee that you will be selected for tuition jobs, registration with us provides you an opportunity to establish a successful tutoring career. Typically, we notice some category of tutors receive more attention and tuition jobs from us besides having tutoring experience.

• Tutors who were straight 'A' students / scholars or having special academic awards and training
• Tutors who performed  average when they were in school, but are particularly strong in certain subjects and familiar with the local syllabus.
• Female tutors who can handle / patient with teaching young children, esp female students

Do not be discouraged if you do not belong to these categories, especially guys who performed average in school. Many tutors started a tutoring career when they first register with us.

I am already tutoring many students. Should I register?

How do I register as tutor?

Tutors can register online through the web site by clicking on the top right "Tutor Sign Up" link. Instructions will be pretty clear. Due to large number of registration, we are not able to manually register you as our tutor over the phone.

(2) Post Registration FAQ

(2A) Tuition Job Application

I have registered as tutor. How can I be selected for assignments?

Selection of tutors is mainly based on decision made by students / parents. You may consider improving your tutor profile so that clients are more confident in hiring you. A profile with a photo is definitely more likely to be selected than profiles without photos. Clients have indicated b4 that they will only hire tutors who look decent.

I receive voice calls from the coordinators. But the display phone number is not shown. Why so?

Our coordinators will normally use VoIP to call you instead of normal land lines / mobile number. This is needed because we make large number of outgoing calls. So, do not feel strange if you see phone calls that display "Blocked" or "Unknown" from the screen of your phone. We use Skype or Google Voice calls which explains so.

(2B) Tutor Profile

Why can't I publish my contact details on my profile?

We do not allow tutors to publish any kind of contact details such as email address, phone numbers, or links to personal blog or external sites. By doing so, you will step on our shoes and prevent us from earning any profit. So, we have no choice but to remove your profile. This is done so automatically by bots and human effort. Essentially, we should be the middleman earning a revenue when we introduce your service to potential clients.

How do I hide my tutor profile from the frontend?

If you are concerned that your employer knows about your online profile, then just display your tutor ID instead of real name in your profile. You can also hide your photo so that only coordinators can view.

Go to Account Settings >> Privacy Settings

If you want to take down your tutor profile [When you totally do not have time slot for tuition], you may de-activate your tutor profile.

Go to Account Settings >> Availability Status.

I saw my profile published online and searchable on search engines. How can Gradtutors protect my privacy?

Once you have updated your privacy settings to display a tutor ID, only your ID will be shown on your profile, your real name will be hidden but your profile is still published and searchable online.

How do I update / de-activate my tutor profile? [This is not frequently Asked. :]

Tutors can edit their contact or tutor profile with the login information they have. Due to large number of tutors, our coordinators will not update your profile. Just login at the website and everything is quite straight forward.

If you want to de-activate your tutor profile, just go to Availability Status Tab in "My Profile" and update your current status.

*If the reason for deleting your profile is because you do not want your profile to be viewed by the public, then you can adjust privacy settings and display your username on profile instead.

I have de-activated my tutor profile but it is still searchable on search engines. What can I do?

We cannot do anything. The search engines, example Google will take about 2 weeks to few months to update their database. When Google next send their robots to crawl Gradtutors.com and realize that your tutor profile page no longer exist, Google will udpate their own index.

(2C) Payment of Salary & Agency Fee

Why is the agency charging a one-off fee of 50% from my salary?

This is the industry standard for home tuition recruitment. In fact, the 50% is just one-off to cover our admin / marketing / other business cost. To many, we serve as an entry for you to establish a successful tutoring career. If you are truly professional in tutoring, there will be some referral from your own student network after some time.

What if I am not paid after providing my service to the student?

Gradtutors will only be responsible for the initial tuition arrangement between you and the student. We will not know what happens after the 1st lesson and therefore, not in a position to judge whether you should be paid for your service by the student. However, we will be available to provide our opinion and support to resolve possible conflicts.

How is agency fee calculated and affect my salary?

Gradtutors will collect a one time agency fee from the student after 2 [or 4] lessons have commenced. This amount is normally 50% of tutors' agreed salary (for 1 salary period) with the student. This fee is a deduction from the tutor's salary, there is no charges collected from the student side.

Example:

1 salary period consist of (4 lessons x 2 hours/lesson), with tuition fee = $20/hr

Tuition agency fee = 50% x (8 hours x $20) = $80

The agency fee should not be affected if there is a no lesson in some weeks due to public holiday or other reasons [within the 1st salary period]

(2D) User Account

I cannot login to the website. It says "Please login or register to view or modify your profile".

You may update your browser cache. This should be a temporary problem.

How do I remove my Gradtutors account totally? [This is not frequently Asked. :]

There is no harm in keeping your Gradtutors.com account. If you no longer provide private tutoring service, there are few things you can do but keep your main user account [esp for download of exam papers]

a) Update Privacy Settings to display a tutor ID on your profile instead of real name.

b) De-activate your tutor profile. By doing so, your tutor profile will not be publicly displayed and you will not receive any email job alert.

But if you really want to remove your account totally, you may click on the link below:

Click here to remove your account

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