Gradtutors Web Blog

Complaints Received for Home Tutor

March 4th, 2006

Juz received a 2nd complaint from a parent who has engaged a tutor from us. This is the 2nd time we received a complaint like this, after one year of operation. Please trust that we take your complaints seriously.

We can only say that, we are not in a good position to monitor tutors’ activities after the lessons have started. There may be many reasons why the tutor wants to leave, and we cannot be solely responsible for his/her action.

This explains why we do not normally recommend specific tutors to you. We provide a list of tutors we find suitable for you to choose instead.

However, here are some guidelines for you to choose a suitable home tutor:

• You may check if the tutor is heavily committed to other activities. We normally ask tutors not to take up any tuition assignments if they have a busy schedule.
• You may want to engage tutors who are more mature, 20 years old and above. These are based on our observations and feebacks. No offence or prejudice.

We take all feedbacks seriously. If your tutor has not been responsible, just let us know your situation.

Entry Filed under: Private Tuition